Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
Join our newsletter
Get insights, news, and updates on industry trends, technologies, and standards straight to your inbox
Member Insights
View all Insights
Rayan Salha
07 Feb 2025
1 minutes Discover how AI improves telecom customer experiences by predicting churn, optimizing investments, and linking networks with business outcomes.
29 Jan 20251 minutes In collaboration with AI vendors, Zain Jordan built and implemented an Open AI LLM-powered chat bot platform that allows employees to query business and legal documents using natural language.
20 Jan 20251 minutes Marwan Bin Shakar, acting CTIO, e& UAE, discusses how the company plans to build on 5G Advanced and evolve towards an AI-native 6G.
Manish Mangal
20 Jan 20251 minutes Manish Mangal, CTO - Telecom Business & Global Business Head, Network Services at Tech Mahindra discusses how private networks are transforming enterprise connectivity and the importance of focusing on service assurance aligned with the principles of autonomous networks.
Jawad Maaloum
15 Jan 20251 minutes MLNetworks CEO, Jawad Maaloum, discusses how modern data structures are the key enablers for AI-driven telecom transformation.
Liz Parry
10 Jan 20251 minutes Lifecycle Software CEO, Liz Parry, discusses the importance of telecom companies embedding DEI into every aspect of the business and why intentional, top-down strategies remain essential to real progress.
