Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
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Dr. Oliver Budde
Jörg Hermes
Eike Kock
Dr. Thomas Krüger
Olaf Rehse
19 Dec 2024
1 minutes BCG Plantinion look at 5 key missteps that often derail telco transformations and how understanding and avoiding them can set the stage for success.
Srinivas Bhattiprolu
19 Dec 20241 minutes 18 Dec 20241 minutes In a recent TM Forum workshop, experts from operators, vendors and consulting firms explored the advancement of Autonomous Networks, offering a global and ecosystem-wide perspective on the developing landscape.
Alejandro Medina
02 Dec 20241 minutes Alejandro Medina, CTO, Future Connections, discusses the importance of maintaining a correct network configuration, how MNOs are working towards achieving a zero-touch autonomous network and solutions on how to reach this objective.
Ridwaan Ryan Bham
26 Nov 20241 minutes Ridwaan Ryan Bham from Huawei discusses how telcos, through utilization of their unique position and existing technology, can lead the way in next-generation marketing.
Umesh Sharma
26 Nov 20241 minutes 'TM Forum's training courses have had a transformative effect on our company's performance and operations.' Umesh Sharma, Delivery Manager, Cubastion Consulting Pvt. Ltd
