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“GDPR has an upside.” I was glad to hear Dr. Baljit Sarpal, Managing Director, Sarpal…

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For the foreseeable future, Net Promoter Scores (NPS) will continue as a critical benchmark of operators’ success regarding customer centricity and digital transformation. Our report has gleaned details of NPS scores and usage.

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Interview: The Promotion API for e-commerce excellence

The Forum’s recently released Promotion API can play a huge part in vendor and operator e-commerce activities. Who better to give us some behind-the-scenes insight than Huawei’s Xu Ma who initiated its creation and played a crucial role in its development.

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The short answer for most is not digital enough. From Alibaba to Uber, customers’ appreciation of simplicity, speed, convenience and the best prices has fueled the fastest-growing and most valuable businesses in history. Legacy aside, telcos are failing to meet many customers’ expectation because they misunderstand them.

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Two analysts, brand new, groundbreaking research and an engaged audience talking transformation – arguably the single most important topic ever for telcos – pull up a chair.