Insight

Article | AI (Artificial Intelligence), BSS (Business Support Systems) + 1 more...

How IOH is rebuilding its IT organization to be AI-native

Indonesian operator IOH has been reskilling its consumer IT and innovation teams to work in an AI-native way. The shift is changing how fast the company solves problems, how its people are organized, and how it works with partners.

Reading time: 5 minutes Nov 26 | BY Joanne Taaffe

Article | Autonomous networks, Data management

Telcos collaborate to deliver AN business benefits faster

Reading time: 6 minutes Nov 26 | BY Chris Silberberg

Article | OSS (Operations Support Systems), AI (Artificial Intelligence) + 1 more...

Swisscom and Vodafone spell out business gains from OSS and data transformation

Reading time: 4 minutes Oct 26 | BY Joanne Taaffe

Featured

Customers buy outcomes, not orbits

Reading time: 5 minutes Oct 26 | BY Willie Stegmann, TM Forum

Operators see sovereign AI services as strong opportunity for growth

Reading time: 4 minutes Oct 26 | BY Joanne Taaffe

A hackathon that turned trustworthy AI ambition into working proof

Reading time: 4 minutes Oct 26 | BY Guy Lupo

Innovate Americas: Building global standards for AI trust

Reading time: 3 minutes Oct 26 | BY Joanne Taaffe

Telcos harness digital twin progress for network autonomy

Reading time: 5 minutes Sep 26 | BY Joanne Taaffe

Telco results show signs of AI service growth

Reading time: 5 minutes May 26 | BY Joanne Taaffe

Reports

Wholesale mobile platform strategies: unleashing a wave of MVNO innovation

A new wave of MVNO innovation is being unleashed, but which wholesale and platform providers are best placed to take advantage of the opportunities?

Trust and assurance: the key to scaling AI deployments

Our new report, in collaboration with the IBM Institute for Business Value (IBV), explores the status of communications service providers’ governance, assurance and trust strategies.

Building knowledge planes to scale autonomous networks

Knowledge planes have a key role to play in helping operators move to Level 4 autonomous networks. Find out how in our new report.

Reinventing IT for the AI era

IT reinvention is emerging as a focus in communications service providers' transformation strategies, largely because of the new capabilities enabled by AI. Read our new report to find out how AI is shaping the future of IT.

Case Study | Autonomous networks, AI (Artificial Intelligence) + 3 more...

stc Bahrain accelerates its techco transformation with EVOLVE framework

Aug 26

eBook | AI (Artificial Intelligence), Digital twin

From inventory to intelligence: deploying AI at scale in the network

Sep 26 | BY Mark Newman, TM Forum

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Pedro Amaral Fonseca

Satellite advantage won’t come from connectivity alone

06 Nov 2026

1 minutes

Delivering satellite services depends on collaboration among many partners. The companies that can orchestrate the ecosystem to deliver differentiated services will be the ones that unlock new value opportunities. Celfocus’ Pedro Fonseca explains.

David Palacios

Control, trust and governance are needed to reach AN Level 4

06 Nov 2026

1 minutes

Tupl’s David Palacios explains why reaching the highest levels of network autonomy requires focusing on system design.

Florian Hollender

Without a decision mandate, composable IT is just a slide in the strategy deck

30 Oct 2026

1 minutes

Telecoms operators agree on the need for composable IT. The challenge lies in creating the authority and accountability needed to make it happen, argues Florian Hollender, of Statista Strategy.

Alejandro Medina

Why AI agents can’t find the data they need

23 Oct 2026

1 minutes

AI agents are only as effective as the data they can discover. Future Connections CTO Alejandro Medina explains why metadata, lineage and catalogs are essential for autonomous network operations.

Modernizing BSS for control and flexibility; not for the next generation of legacy

07 Oct 2026

1 minutes

IBM Consulting's Rahul Kumar, Joern Kropfgans and Rory Meffen explain how operators can escape continuous transformation cycles by building their BSS to establish control and change how they fund and govern modernization.

Priya Saxena

Building autonomy through the digital continuum

05 Oct 2026

1 minutes

Zinkworks’ Priya Saxena argues that progressing from digital models to digital shadows and digital twins gives operators the foundation for closed-loop, cross-domain network autonomy.