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Telco revenue growth: is it back to the future for CSPs?
Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories
Agents of change: integrating AI into customer experience operations
What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report
Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok
Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.
Agentic AI and autonomy: CSPs set out their strategies
What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?
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Sara Coppo
07 Jul 2026
1 minutes BMC’s Sara Coppo explains why digital services fail at the interfaces between domains, vendors, tools and teams, and why autonomy will not arrive as a single black box but as governed collaboration across an ecosystem.
Jeff Spiess
07 Jul 20261 minutes Motive's Jeff Spiess explains why service management platforms provide the operational backbone for AI-driven customer service.
Shamik Mishra
02 Jul 20261 minutes With autonomous networks poised to unlock hundreds of millions in opex savings for telcos, Shamik Mishra, CTO of Connectivity at Capgemini Engineering, looks at why a trusted data fabric is a prerequisite.
Rayan Salha
01 Jul 20261 minutes Rayan Salha, Prodcut Marketing Director at Infovista, explains why automation can't scale when intelligence remains fragmented.
Eric Morhenn
01 Jul 20261 minutes LotusFlare CCO Eric Morhenn explains why Number Verify is safer than OTP via SMS and how CSPs can monetize the capability via APIs.
Michelle A. Nowak
01 Jul 20261 minutes Wavelo's Michelle Nowak highlights the important commercial role of service assurance in a Catalyst project focusing on the Internet of Moving Things.
