Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
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Fari Pirouz
07 May 2025
1 minutes Fari Pirouz, Senior Director - Telecoms Industry Principal at Pegasystems Inc., explores a future where AI runs most operations in a communications service provider (CSP), enabling an ultra-lean enterprise focused on strategy, innovation and seamless customer experiences.
David Palacios
06 May 20251 minutes David Palacios, Telco Technical Director at Tupl Inc., looks at how the telecommunications is shifting to open ecosystems to drive innovation, reduce costs, boost efficiency, and unlock revenue and growth opportunities.
Bob Dietrich & Michelle A. Nowak
02 May 20251 minutes Wavelo highlights how CSPs can enhance user experience by adopting event-driven architecture (EDA), enabling real-time, personalized interactions that boost retention, efficiency and competitive advantage.
Michal Usak
30 Apr 20251 minutes Following on from a previous article, Michal Usak, Director Business Consulting at CGI, delves deeper into BSS integration patterns for external partners in composable architectures, highlighting transition strategies during IT transformations based on partner needs and constraints.
Demed L'Her
30 Apr 20251 minutes With 5G, cloud adoption and AI driving data growth high-performing mediation platforms are essential. DigitalRoute's CTO, Demed L'Her, compares Kubernetes and traditional virtual machine based deployments, offering insights into the advantages and challenges of each.
Dr. Nikhil Paul
15 Apr 20251 minutes With the telecommunications industry face growing environmental responsibility, Dr. Nikhil Paul, Chief Technology & Information Officer at 6D Technologies, explores how digital service providers can lead sustainability through AI, data transparency and consumer empowerment.
