Member Insights

Enabling digital transformation through insight, research and analysis

Modernizing BSS for control and flexibility; not for the next generation of legacy

07 Oct 2026

1 min

IBM Consulting's Rahul Kumar, Joern Kropfgans and Rory Meffen explain how operators can escape continuous transformation cycles by building their BSS to establish control and change how they fund and govern modernization.

Building autonomy through the digital continuum

05 Oct 2026

1 min

Zinkworks’ Priya Saxena argues that progressing from digital models to digital shadows and digital twins gives operators the foundation for closed-loop, cross-domain network autonomy.

If AI made every telecom channel smarter, why does the customer’s experience still feel broken?

24 Sep 2026

1 min

iQmetrix’s Tanya MacPherson looks at why using AI to orchestrate across channels, rather than optimize within them, is key to improving customer experience.

From transport to trust: carriers’ evolving role in the AI agent era

14 Sep 2026

1 min

Telcos hold a strategic position in the flow of real-time communications. They have an opportunity to turn it into something more valuable than transport. Nuwave Communications Chief Data & AI Officer Joseph Farrar explains.

Zero-rated data: an emerging blind spot for revenue assurance

03 Sep 2026

1 min

Kyivstar’s Bogdan Yatsenko explains why a valuable marketing tool like zero-rated data can also create an under-recognized business assurance risk.

Telecoms operators need a governance-first approach to AgenticOps

27 Aug 2026

1 min

As the telecoms industry shifts from rule-based automation to agentic AI, operators need to adopt a governance-first strategy for AgenticOps from the start. Omantel’s Dr. Sukrit Kalia explains.