Member Insights

Enabling digital transformation through insight, research and analysis

MCP: a protocol must for telecommunications

13 Nov 2025

1 min

Chrisaman Sood, Generative AI Strategy Product Manager at Optiva, looks at how MCP (Model Context Protocol) lets AI agents safely access telecom BSS systems, standardizing interactions with TM Forum APIs for predictable, auditable and governed automation.

The future is intent: agentic AI and the reinvention of BSS

13 Nov 2025

1 min

Manikanth Nalam, AVP - Solutions & Product Strategy at 6D Technologies, discusses how the telecom industry must move beyond digital transformation toward intent-driven, AI-native BSS, where agentic AI enables autonomous, intelligent operations that adapt in real time to customer intent.

How agentic AI can transform customer care in telecom and beyond

06 Nov 2025

1 min

Aria Systems VP of Product Marketing, Akil Chomoko, discusses how agentic AI is redefining customer care in telecom and beyond - uniting smart agents to deliver proactive, personalized experiences that drive efficiency, loyalty, and growth.

OSS transformation: closing the chapter, turning a new page

03 Nov 2025

1 min

Shailesh Patwardhan, Head - Autonomous Networks at looks at how decoupling OSS stack modernization from autonomy journeys enables telecom operators to achieve faster, measurable outcomes, leveraging AI and iterative improvements to drive efficiency, agility, and network autonomy.

Google Cloud collaborates with the TM Forum community on building true network autonomy

15 Oct 2025

1 min

Ahead of TM Forum's autonomous networks executive workshop, Google Cloud spells out the roles of digital twin, Graph AI, and agentic workflows in achieving Level 5 network autonomy.

The future of digital marketplaces: betting on the right trends

13 Oct 2025

1 min

CloudBlue looks at how spotting and timing emerging trends can define business success, highlighting five forces reshaping CSPs: longevity, population shifts, virtualization, subscriptions and usage-based models.