Member Insights

Enabling digital transformation through insight, research and analysis

If AI made every telecom channel smarter, why does the customer’s experience still feel broken?

24 Sep 2026

1 min

iQmetrix’s Tanya MacPherson looks at why using AI to orchestrate across channels, rather than optimize within them, is key to improving customer experience.

From transport to trust: carriers’ evolving role in the AI agent era

14 Sep 2026

1 min

Telcos hold a strategic position in the flow of real-time communications. They have an opportunity to turn it into something more valuable than transport. Nuwave Communications Chief Data & AI Officer Joseph Farrar explains.

Zero-rated data: an emerging blind spot for revenue assurance

03 Sep 2026

1 min

Kyivstar’s Bogdan Yatsenko explains why a valuable marketing tool like zero-rated data can also create an under-recognized business assurance risk.

Telecoms operators need a governance-first approach to AgenticOps

27 Aug 2026

1 min

As the telecoms industry shifts from rule-based automation to agentic AI, operators need to adopt a governance-first strategy for AgenticOps from the start. Omantel’s Dr. Sukrit Kalia explains.

Autonomy across the enterprise is where real value lies

27 Aug 2026

1 min

The telecoms industry has made significant progress in automation. Now, it’s time to translate it into broader enterprise impact through cross-domain autonomy. Hakan Ekmen, CEO of P3 communications, explains.

The network API moment: How to unlock value through global scale

26 Aug 2026

1 min

Aduna CEO Anthony Bartolo explains why network APIs represent telecom's biggest growth opportunity since mobile data, and why operators must act quickly to avoid digital disruption all over again.