Member Insights

Enabling digital transformation through insight, research and analysis

Why assurance needs open ‘data + domain’ federation and what packet core teaches the wider network

07 Jul 2026

1 min

BMC’s Sara Coppo explains why digital services fail at the interfaces between domains, vendors, tools and teams, and why autonomy will not arrive as a single black box but as governed collaboration across an ecosystem.

AI is transforming customer service, but platforms decide who wins

07 Jul 2026

1 min

Motive's Jeff Spiess explains why service management platforms provide the operational backbone for AI-driven customer service.

AI agents need a real-time data fabric to enable autonomy at scale

02 Jul 2026

1 min

With autonomous networks poised to unlock hundreds of millions in opex savings for telcos, Shamik Mishra, CTO of Connectivity at Capgemini Engineering, looks at why a trusted data fabric is a prerequisite.

Trusted automation requires unified intelligence

01 Jul 2026

1 min

Rayan Salha, Prodcut Marketing Director at Infovista, explains why automation can't scale when intelligence remains fragmented.

With Number Verify CSPs can replace OTP and reclaim the identity layer

01 Jul 2026

1 min

LotusFlare CCO Eric Morhenn explains why Number Verify is safer than OTP via SMS and how CSPs can monetize the capability via APIs.

How the Autonomous IoMT Catalyst helps CSPs monetize intelligence

01 Jul 2026

1 min

Wavelo's Michelle Nowak highlights the important commercial role of service assurance in a Catalyst project focusing on the Internet of Moving Things.