Telco revenue growth: is it back to the future for CSPs?

Communications service providers (CSPs) are still struggling to generate new revenue streams in the face of stiff competition and challenging markets. But there are some bright patches. In this our fifth telco revenue growth Benchmark report, we examine the challenges and opportunities for operators and ask whether it might be a case of back to the future – reinvesting in and modernizing their core network and IT assets in order to maximize return on investment, as well as trying to deliver growth through diversification and new technologies including AI.

For the report we analyzed 35 CSPs to capture segment and sub-segment revenues within B2B and B2C service categories. Among the headline findings are a recovery in B2C services and a continued focus on financial services and security. It comes as no surprise that fixed and mobile network services still overwhelmingly dominate operators’ revenues.

Our research into the revenue breakdowns by network and service categories of the 35 operators we tracked has enabled us to build a picture of how revenues break down in terms of different service categories and how much, on a global basis, they are growing.

In addition to the financial research, we conducted a survey of CSP executives to assess where the industry believes its best prospects for growth lie, capturing data from 129 individuals across 86 CSPs.

Read this report to understand:

• CSPs’ current trends to drive revenue growth
• B2B and B2C market dynamics and service growth
• CSPs’ progress in developing new lines of business for growth
• The impact of AI on margins and repositioning for renewed growth
• Which future CSP services offer hope for revenue growth.