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Humanizing AI: putting people at the heart of customer experience
AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
Innovating in Asia: exploring the key drivers for growth
Communications service providers in Asia are at the forefront of innovation in developments such as 5G, AI and autonomous networks
Telco Revenue Growth: Is B2B a beacon of light?
Revenue growth is still challenging for communications service providers, but there are some glimmers of light, particularly in B2B services
Managing the economics of hybrid cloud: striking a balance to optimise operations
CSPs’ cloud deployments are integral to shaping future network architecture, but achieving transformation involves balancing cost considerations against performance and strategic decisions.
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Toni Arcuri
01 Jul 2025
1 minutes Toni Arcuri, CTO at Ni2, discusses how Intent-based networking (IBN), powered by AI, can transform telecom operations by aligning network behavior with business intent, enabling self-optimizing, scalable, and customer-focused networks through automation, intelligent decision-making, and real-time data.
Amit Sanyal
27 Jun 20251 minutes Amit Sanyal, EVP & COO - MarTech Solutions, Comviva, discusses how agentic AI marks a shift from assistive tools to autonomous systems that act independently, transforming marketing with real-time decision-making, hyper-personalization, and redefined customer experience.
Paolo Cuttorelli
26 Jun 20251 minutes Paolo Cuttorelli, SVP Global Sales at Evergent Technologies discusses how to thrive as digital service providers, telcos must dramatically speed up service launches. Leveraging agile, modular systems enables faster innovation, personalised offerings, and reduced churn—making speed a business necessity.
Michal Usak
26 Jun 20251 minutes Michal Usak, Director Business Consulting at CGI looks at how AI is transforming telecom commission processes by automating payments, preventing fraud and optimizing incentives.
Corine Suscens
25 Jun 20251 minutes Corine Suscens, Head of Global Marketing at MDS Global discusses 10 foundational principles that define a modern, resilient, and future-proof technology strategy for telcos.
Jesse Lynch
09 Jun 20251 minutes Jesse Lynch, Telco Industry Specialist at Ocient looks at the new era of telecom, powered by real-time data, AI and analytics, and how CSPs must modernize infrastructure to improve service, optimize networks and unlock new revenue streams
