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AI promises to revolutionize customer support and deliver smarter, automated and more personalized omnichannel services.
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Humanizing AI: putting people at the heart of customer experience
Communications service providers (CSPs) are still falling short when it comes to people’s perceptions of the customer support they provide. But recent developments, including the wider use of AI, promise to drive a new era in customer service. In this report we look at the humanization of AI: how it is being applied to serve both customers and employees better.
Read the report to find out:
