There are now dozens if not hundreds of clear examples of communications service providers delivering successful customer experience transformations and a pattern of success factors has emerged…
By Ed Finegold, Contributing Analyst, TM Forum
Learn how TM Forum, with its members, has developed an AI Closed Loop Automation Reference Architecture as well as process flows around key use cases.
As networks evolve, so must automation
Yogen Patel, Head of Product & Solutions Marketing at Amdocs highlights the steps organizations can take to meet the new automation and orchestration demands that come with evolving network technologies.
Sponsored by Amdocs
Automation and Agile drive transformation at PCCW Global
Paul Gampe, PCCW Global’s Chief Technology Officer, reveals the biggest wins the company has achieved so far in their digital transformation: automation and agile.
By Michelle Howard, Program Director
My API Story: Empowering agility and flexibility for partnerships
Antonio González Kirchenmayer, CTO of the OSS Product Division at Satec who explained how TM Forum Open APIs are bringing value to its customers by enabling a digital ecosystem that can bring future B2B opportunities.
By Ailis Claassen, Senior Solutions Marketing Manager at TM Forum
Monetizing the enterprise: 6 ways to capture the B2B opportunity
Six ways CSPs can simplify, innovate and advance their operations to make the most of the enterprise opportunity right now, and set themselves in the driver’s seat for future opportunities.
Contributed by CSG
CSPs can strengthen their networks with closed-loop management
Closed-loop automation helps solve any problems before they even become issues. This article highlights some of the key capabilities and benefits of closed-loop automation to transform engineering and network operations.
7 ways operators can improve operational agility
A siloed and inefficient technology environment impedes a more fluid and unified, customer-centric approach to management across services. Download the eBook now for seven ways operators can improve operational agility while ensuring security and compliance.
Sponsored by BMC
Ericsson aims to make it easier for CSPs to implement Open APIs
Ericsson’s Ignacio Mas, Senior OSS Expert, and Aurelie Zanin, BSS Product Manager, explained why the company created an exposure layer to help communications service providers implement Open APIs.
By Ed Finegold, Contributing Analyst, TM Forum
What’s driving Open API adoption?
APIs are vital in every digital business, and for CSPs they could mean the difference between realizing and squandering the opportunity to monetize innovative 5G services. The excerpt from our recent report explains the drivers for using TM Forum Open APIs.
By Dawn Bushaus, Managing Editor, TM Forum
China Mobile Zhejiang begins its journey to cloud native
Wang Xiaozheng discusses China Mobile Zhejiang’s digital transformation strategy and how the move to cloud native is a cornerstone for improving IT delivery capability, innovation and efficiency.
By Michelle Howard, Program Director
5G for healthcare
At some stage, communications service providers (CSPs) will need to decide whether they want to deliver end-to-end solutions in healthcare or settle for an enabling role. Read this report to understand the opportunities and challenges in digitizing healthcare, the roles CSPs can play, and how 5G can enable them in…
By Joann O'Brien, Vice President, Digital Ecosystems, TM Forum
Mark Newman, Chief Analyst, TM Forum
Mark Newman, Chief Analyst, TM Forum
ODA and APIs help M1 transform into cloud native DSP
Read more about M1’s holistic transformation project to become a cloud native DSP, leveraging TM Forum’s Open Digital Architecture and Open APIs.
By John Tanner, Contributing Editor, TM Forum
Video
DTW20 - SES and amdocs session from TM Forum on Vimeo.
Leveraging public cloud and standard based network automation to accelerate innovation
Amdocs’ Yogen Patel and SES’ Gint Atkinson discuss SES’ implementation of the world’s first network automation and service orchestration NaaS platform on a public cloud.
Sponsored by Amdocs
Make it happen – Strategies for cloud native CX
These success factors provide clear takeaways for operators contemplating or venturing into their own customer centricity programs, whether within a line of business, to launch a new digital venture or to drive enterprise-wide transformation.
By Ed Finegold, Contributing Analyst, TM Forum
Taking a cloud native approach to customer experience
There have now been enough successful customer experience (CX) transformations all round the world for the industry to develop a wealth of best practices. Find out the most common success factors that are driving CX transformation for CSPs around the globe.
By Ed Finegold, Contributing Analyst, TM Forum
Service assurance in the 5G era
In the 5G era it should become possible for operators to filter the pertinent information from the noise to optimize operations. Read this report to understand how service assurance has changed with the advent of 5G, and why getting it right is crucial for 5G networks.
By Dean Ramsay, Contributing Analyst, TM Forum
How to lead in the Open API economy
By now, the story of how Jeff Bezos used APIs to turn Amazon Web Services into a half-trillion dollar business seems trite, but there are still lessons to be learned, particularly in the telecommunications industry. This report assesses where we are on the path to the Open API economy.
By Dawn Bushaus, Managing Editor, TM Forum
Tim McElligott, Senior Analyst, TM Forum
Tim McElligott, Senior Analyst, TM Forum
What enterprises expect and need from 5G
We explore the reasons why enterprises are looking to 5G as their preferred network technology and the use cases that they are considering in the short and medium term.
Autonomous networks: Business and operational drivers
This survey aims to gather opinion, perspective and consensus from communications service providers on the business and operational drivers for automation. It will underpin a forthcoming series of reports from TM Forum’s Research & Media team. Have your say, take the survey now.
By Charlotte Lewis, VP – Marketing, TM Forum
Getting started with cultural transformation
Helping people change is one of the most difficult aspects of digital transformation. During a recent Action Week session, OrgVue’s Mike Smith explained why successful cultural transformation starts at the top.
By Arti Mehta, Editor, TM Forum
Telecoms needs a standardized, agile data governance framework
By Dawn Bushaus, Managing Editor, TM Forum
Data governance is an organizational, cultural and ethical challenge for communications service providers, and there is no one-size-fits-all approach. But a team of TM Forum members believes it is possible to create a data governance framework that can help.
Make it happen – Strategies for success in enterprise 5G
An operator whose business is 95% consumer today will find it difficult to build B2B capabilities that require different skills, experience and market access. For operators that do decide to target enterprises with 5G services, here are some important steps to take.
By Mark Newman, Chief Analyst, TM Forum
What is connectivity as a service?
Join us for this webinar as we identify strategies, drivers and challenges for enabling CaaS-based services.
The big picture: 5G service assurance
Service assurance for 5G has become an especially hot topic as it sits at the nexus between network-facing operations and the customer-facing business.
By Dean Ramsay, Contributing Analyst, TM Forum
Behind the scenes with Verizon: Network reliability during the pandemic
Participants from Verizon and OmniSci reviewed what Verizon has been doing behind the scenes before and during the pandemic to keep its networks up and running and to respond to significant, unexpected changes in traffic flows and volumes.
Contributed by Arti Mehta, Editor, TM Forum
Creating a 5G connected digital society
We discuss how the new Vodafone Oman mobile network, launching in the coming months, aims to create the connected digital society of the future. Register now.
The 5G healthcare ecosystem opportunity
As CSP’s diversify and seek new B2B opportunities, the promising healthcare market cannot be overlooked. Join this webinar to find out more about the digital healthcare ecosystem, opportunities, challenges and more.
Digital Transformation Tracker 5 – How’s your transformation going?
In this fifth edition of the Digital Transformation Tracker we are paying particular attention to cloud strategies and readiness to exploit B2B opportunities. Take part today!
By Mark Newman, Chief Analyst, TM Forum
Improving the customer experience with continuous intelligence from network data
Contributed by Jamison Shaver, Senior Director of Product Management, Swim
With the many millions of subscribers communications service providers must cater to, they should be designing their data architectures with continuous intelligence for heightened customer experiences.
5GEM use case: Ford deploys real-time process analysis & control
By analyzing data in real time from 5G-enabled sensors installed within its Dunton factory in the UK, auto manufacturer Ford Motor Co. is able to monitor the production process and make rapid adjustments automatically in response to changes in environment, input materials and other factors. Find out how in this…
By Andy Tiller, EVP, Member Innovation, TM Forum
My API Story: Creating outstanding benefits for the entire value chain
In this interview, Zhengcang Xiao, CTO, Whale Cloud International, explains why one of the major benefits of using TM Forum Open APIs is the lower cost to communicate with third parties by using a common information model.
By Ailis Claassen, Senior Solutions Marketing Manager at TM Forum
From Pollock to Mondrian: ODA simplifies ‘spaghetti’ architecture
In this excerpt from our recent report, “How to lead in the Open API economy”, Orange’s Laurent Leboucher explains why current IT architecture is like a Jackson Pollock painting.
By Dawn Bushaus, Managing Editor, TM Forum
How Indosat grew revenue and reduced churn with a targeted loyalty program
Indosat, with the help of Comviva achieved a 3.5X increase in revenue from new intelligence driven digital engagements, saw high value customer churn dropping by 50%, drove loyalty points to their billions, and much more.
Contributed by Paul Hughes, Contributing Analyst, TM Forum
How Digital Transformation World Series reframed the possible in three months
Read about how TM Forum transformed its flagship Digital Transformation World expo and conference into a virtual event.
By Annie Turner, Contributing Analyst & Editor, TM Forum
Telia’s ambitious goals for assuring 5G operations
Contributed by Dean Ramsay, Contributing Analyst, TM Forum
Telia’s Alexander Corbett discusses the evolving role of service assurance in the 5G era and how that will enable Telia to meet their new digital service goals, while improving existing operations across multiple territories.
Action Week: Catalyst winners focus on AI
As 5G networks become more complex, AI will be required to fully automate them. The two winners of Catalyst awards at TM Forum Action Week have been using AI to show how communications service providers (CSPs) can automate planning, constructing, operating and maintaining their networks. AIOps autonomous service assurance This…
By Dawn Bushaus, Managing Editor, TM Forum
Action Week: Meet TM Forum’s outstanding contributors
TM Forum has recognized six outstanding contributors who have made valuable contributions to the Collaboration Program. They were presented with awards during the Action Week virtual event.
By News Room, TM Forum
2021: Cloud gets real, CaaS gets defined, data gets regulated
Powerful insights on what TM Forum’s subject matter experts think we can expect from 2021, and how the pandemic might influence their predictions.
By Elizabeth Coyne, Vice President, Communications, TM Forum
Action Week: A blueprint for intelligent operations
During the first day of TM Forum’s Action Week virtual event, CTO George Glass explained how the Open Digital Architecture (ODA) can enable “a blueprint for intelligent operations fit for the 5G era”.
By Arti Mehta, Editor, TM Forum
Highlights
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Upcoming Webinar
Cloud and automation: Changing CSPs’ OpEx outlook
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Upcoming Webinar
Hard Talk: Do telecoms operators really want to be enablers?
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Upcoming Webinar
Hard Talk: What does excellent customer experience look like?
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