Next steps for service-centric, intelligent operations

Traditional network-centric operations models cannot keep pace with telcos’ fast-changing business needs. Lucas Lu, President of ICT Assurance and Operations Services Domain at Huawei, says operators need to adopt a service-centric approach and bridge the gap between network and service operations by using common platforms, processes and data to improve customer experience. In this video, Lu discusses how Huawei is working with the TM Forum and the next steps for telcos to embark on this operational transformation.