DTW (Digital Transformation World)

Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution: Saeed Otufat-Shamsi

How the integration between TMF's ODA and GEN-AI can help customer satisfaction and retention in your business

Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution: Saeed Otufat-Shamsi

• Creating dedicated teams focused on innovation to develop new IT capabilities and expand product lines
• How Telus International (the vendor) and Telus Communication (the CSP) collaborated to improve the handling a high volume of billing inquiries to enhance the overall customer experience and streamline operations
• How the integration between TMF's ODA (Open Digital Framework) and Generative AI reduces resource strain, improves accuracy, and increases customer satisfaction and retention

Saeed Otufat-Shamsi

Director of Engineering

Telus

George Glass

CTO

TM Forum