Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution: Saeed Otufat-Shamsi
How the integration between TMF's ODA and GEN-AI can help customer satisfaction and retention in your business
23 Jul 2024
Integrating TM Forum's ODA (Open Digital Framework) and Generative AI for Billing Discrepancy Resolution: Saeed Otufat-Shamsi
- Creating dedicated teams focused on innovation to develop new IT capabilities and expand product lines
- How Telus International (the vendor) and Telus Communication (the CSP) collaborated to improve the handling a high volume of billing inquiries to enhance the overall customer experience and streamline operations
- How the integration between TMF's ODA (Open Digital Framework) and Generative AI reduces resource strain, improves accuracy, and increases customer satisfaction and retention
![Saeed Otufat-Shamsi](/_next/image?url=https%3A%2F%2Fd300zch48kanqv.cloudfront.net%2Foriginal_images%2FSaeed_Otufat-Shamsi_zzDZvLk.png&w=256&q=75)
Saeed Otufat-Shamsi
Director of Engineering
Telus
![George Glass](/_next/image?url=https%3A%2F%2Fd300zch48kanqv.cloudfront.net%2Foriginal_images%2FGeorge_Glass_8Khpdt2.png&w=256&q=75)
George Glass
CTO
TM Forum