BT simplifies order processing and service activation

BT has been working with Ciena’s Blue Planet to simplify ordering processes for fibre broadband. Josie Smtih, Chief Architect at BT, says this has resulted in faster activation for customers because the number of steps involved in the process has been reduced by 40%. She explains how the operator and its partners have used TM Forum’s Open Digital Architecture to achieve the benefits of its modernization and transformation programs.