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Yes, CSPs can change their culture. They are already adopting Agile models, streamlining decisioning and navigating unending change. Next: customer centricity.
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Practical steps towards an agile digital culture
Culture is a critical success factor and barrier to digital transformation. In survey after survey, it is cited as one of the top three challenges. But while changing culture is important, it cannot be altered directly or easily because so many factors influence it. Therefore, cultural transformation requires changes to many aspects of the organization. In the telecoms industry, many communications service providers (CSPs) look with envy at the agile, innovative environments of digital natives such as Google, Amazon, Uber and Spotify, and wish they could reproduce the culture of those organizations within their own. In reality, it is never that simple – literally. Digital-native businesses are very simple businesses compared to CSPs – among other differences, they have no infrastructure or legacy products to maintain. They’re not even regulated the same way (if at all). However, CSPs have been experimenting with some of the elements of innovation found in these businesses, and adapting them to fit into their own environments. And it appears to be working – there is growing evidence that CSPs can take well planned, practical steps in specific areas of their businesses that can lead to cultural change. Read this report to understand:
