Research Report | Beyond Connectivity, Cloud native, Internet of Things (IoT), Artificial Intelligence (AI), Security, 5G, Business agility, Capex/Opex, B2B services, Mobile private networks

Mapping a path to telco revenue growth

We examine the revenue potential for telcos of new B2B services and how they can go beyond connectivity to leverage technologies such as 5G, IoT, AI and cloud.

Mark Newman, TM Forum

Dean Ramsay, TM Forum

13 Oct 2021

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Mapping a path to telco revenue growth

Communications service providers (CSPs) are pinning their hopes for future revenue growth not on their existing connectivity businesses, but on new B2B services that they hope to develop on top of connectivity by leveraging 5G, IoT, edge computing and AI. In our latest Benchmark report we examine the revenue potential of these new ICT services. Our analysis is based partly on an extensive TM Forum survey of 205 people working inside 82 CSPs worldwide to understand how telco leaders feel about their prospects for the future. It also draws on an up-to-date set of financial data for CSPs globally to compare the size and growth rates for their new lines of business and to illustrate how this data compares with growth in the traditional connectivity business. Read this report to understand:

The current state of CSPs’ businesses and revenue
The impact of Covid-19 on revenue
Why security, IoT and cloud services represent the best chance for growth in B2B
Why MPNs and data-as-a-service also hold promise
Whether enterprises want to do business with telcos
How CSPs’ consumer businesses are changing, with particular focus on TV and mobile payment services
What the future holds for connectivity services
Steps telcos can take to realize revenue growth opportunities

Mark Newman

Chief Analyst, TM Forum

20 years as a chief analyst and research director covering the telecoms sector with a focus on operator business models, transformation and strategies for developing new revenue streams.

Dean Ramsay

Principal Analyst, TM Forum

Dean has more than 20 years’ experience in the telecoms software industry, firstly with global operators such as Verizon and now as a trusted analyst. For the last 10 years he has worked with the world’s leading software vendors writing thought leadership content and advising on OSS and RAN topics.