Research Report | Customer experience management, Business Process Framework (eTOM), Operations Support Systems (OSS), Digital transformation, Open Digital Architecture (ODA), Business Support Systems (BSS), Cloud native

Future BSS: Say goodbye to software customization

This report examines the state of BSS today within CSP organizations and oﬀers an in depth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system.

28 Jan 2020

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Future BSS: Say goodbye to software customization

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Future BSS: Say goodbye to software customization

Communications service providers’ (CSPs’) business support systems (BSS) have been under strain for a very long time. The fundamental issue is customization which accounts for a huge proportion of the cost, time to deploy and functionality. And the customization is ongoing, with systems requiring continual maintenance by expert engineers. Indeed, dissatisfaction with the outcomes of BSS transformation programs has resulted in deterioration of the relationship between CSPs and their suppliers. This report examines the state of BSS today within CSP organizations and oﬀers an indepth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system. Read it to understand:

Why the BSS business model is broken
What the diﬀerence is between best-of-breed and best-of-suite solutions
Why issues like lack of standards and skills and vendor lock-in are diﬃcult to address
Why radical transformation of BSS (and OSS) is required
What the Open Digital Architecture (ODA) is and how it is being developed
Why companies like Orange and Vodafone have committed to collaborating on ODA
The relationship between ODA and the Open Network Automation Platform
Why more support from CSPs and suppliers is essential
How 5G increases the need for collaboration