Future BSS: Say goodbye to software customization
This report examines the state of BSS today within CSP organizations and offers an in depth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system.
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Future BSS: Say goodbye to software customization
Communications service providers’ (CSPs’) business support systems (BSS) have been under strain for a very long time. The fundamental issue is customization which accounts for a huge proportion of the cost, time to deploy and functionality. And the customization is ongoing, with systems requiring continual maintenance by expert engineers. Indeed, dissatisfaction with the outcomes of BSS transformation programs has resulted in deterioration of the relationship between CSPs and their suppliers. This report examines the state of BSS today within CSP organizations and offers an indepth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system. Read it to understand:
- Why the BSS business model is broken
- What the difference is between best-of-breed and best-of-suite solutions
- Why issues like lack of standards and skills and vendor lock-in are difficult to address
- Why radical transformation of BSS (and OSS) is required
- What the Open Digital Architecture (ODA) is and how it is being developed
- Why companies like Orange and Vodafone have committed to collaborating on ODA
- The relationship between ODA and the Open Network Automation Platform
- Why more support from CSPs and suppliers is essential
- How 5G increases the need for collaboration
