A successful digital transformation for CSPs may depend largely on the ability to support multiple business models with a modular, configurable approach to BSS.
Communications service providers (CSPs) are being forced to make their businesses behave more like their digital-native peers and competitors, but most are just starting out on the journey to digital transformation. CSPs' business support system (BSS) stacks must have the flexibility to support a variety of business models. This flexibility is central to the ability to respond to market changes and catalyze CSPs’ own service and business model innovation. In this ebook we consider the crucial need for CSPs to adapt BSS, and examine: