logo_header
  • Topics
  • Research & Analysis
  • Features & Opinion
  • Webinars & Podcasts
  • Videos
  • Event videos
topic

DTW (Digital Transformation World)

TelecomTV: Going fully digital – the experience of two mobile telco DSPs

Yes, you can make it a seamless online experience for customers, which they value. Yes, you can speed up your internal processes with continuous software development. But, what you really get is a chance to engage properly with your members (not customers so much, certainly not subscribers).

10 Nov 2020
TelecomTV: Going fully digital – the experience of two mobile telco DSPs

TelecomTV: Going fully digital – the experience of two mobile telco DSPs

TelecomTV is the official news partner of TM Forum’s Digital Transformation World Series (DTWS), which runs from October 7 to November 12. In addition to our own coverage of the event on Inform, we featured videos and article excerpts from TelecomTV journalists on Inform and in our Stay Informed weekly newsletter.

  • Yes, you can make it a seamless online experience for customers, which they value

  • Yes, you can speed up your internal processes with continuous software development

  • But what you really get is a chance to engage properly with your members (not customers so much, certainly not subscribers)


On a quest to highlight ways to greater DSP relevance – we called in on a session entitled Visible versus giffgaff models involving Mark Newman, Chief Analyst at TM Forum, Himanshu Niranjani, Chief Technology Officer (CTO) at Verizon’s ‘Visible’, and Steven McDonald, Chief Operating & Technology Officer at giffgaff in the UK.

In fact, rather than this being an X versus Y occasion, as implied by its title, it was all about the joys of being a properly digital service provider; what the advantages have been so far; and how well the two operators had weathered the pandemic. The two officers were pretty much in violent agreement.

Read the full story on TelecomTV