Help shape the future of business assurance with TM Forum's survey

It is time to participate in the new TM Forum Business Assurance survey. Join us in shaping the future of Business Assurance and contributing to the continued success of CSPs by sharing your views in the bi-annual Business Assurance survey. The results of this survey will subsequently be made available to the community.

Revenue Assurance began its transformation into Business Assurance approximately 4-5 years ago, marking the start of a significant and challenging journey. This evolution was not trivial, as it required a fundamental shift in perspective and strategy. Initially, the industry recognized that while Revenue Assurance offered substantial benefits to Communication Service Providers (CSPs), there was potential to achieve even more.

This realization led us, the TM Forum's former Revenue Assurance team, now the Business Assurance team, to explore which domains could benefit from expanding the well-established best practices of Revenue Assurance beyond its traditional scope. We identified that adjacent domains such as Revenue & Cost Assurance, Fraud Management, Margin Assurance, Asset Assurance, Migration Assurance, Digital Transformation Assurance, Digital Ecosystem Assurance, Regulatory Assurance, and Customer Experience Assurance could greatly benefit.

Two years ago, when we launched our previous Business Assurance survey, it was evident that we aimed to expand Revenue Assurance best practices to Business Assurance, and the target domains were clearly identified. However, there was no clear definition of the best practices. Despite this uncertainty, the survey revealed that 40% of the participating CSPs had already created a separate Business Assurance function.

In the past two years, the TM Forum Business Assurance team has developed multiple Business Assurance best practices, including the Business Assurance 5G Risks & Controls Map, Business Assurance Margin Assurance v1.0.0, and the Business Assurance Maturity model. The Business Assurance Maturity model, GB1046, can be used not only to measure your maturity but also to guide you on how to improve it.

Now that the benefits of Business Assurance are clear, the domains for applying its best practices are well-defined, and the best practices themselves are established, it is time to participate in the new TM Forum Business Assurance survey. Join us in shaping the future of Business Assurance and contributing to the continued success of CSPs.