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Sponsored by: Etiya
Download the related report - 5G: Evolution and revolution Service providers are under pressure to develop and launch new business models. This is the only way to gain market share from connected customers & digital natives segments in order to survive in the new digital economy and stand out from competition. Digital transformation is offering a great opportunity for service providers' growth by enabling digital services for connected customers that can be provided through multiple digital channels. BSS and OSS upgrades are important and inseparable part of digital transformation. But large-scale OSS and BSS transformation projects are expensive, and may take years to complete. The risky part is agile competitors eroding your market share. Speed is of the essence. Etiya’s AI-Driven Digital Business Platforms are the fast alternatives of large scale transformation projects. It provides agility needed by service providers during digital transformation and helps them become digital-ready faster. Etiya is also specialized in providing compherensive, award-winning Business and Operations Support System (B/OSS) product portfolio focusing on time-to-market acceleration, order-to-cash cycles reduction, and customer brand loyalty improvement. Precisely what is needed for acquiring/retaining connected customers is successful digital transformations which accelerates technology changes, and strengthens competitive advantage. Our fine-tuned, readily integrated products are fully customised for Telco service providers. Etiya is ready to exceed its clients’ expectations every day.
Etiya’s innovative products provide end-to-end life cycle management for sales and ordering, customer management, and product management processes. Service providers can efficiently manage the customer quote-to-cash process, eliminating errors while increasing customer value with personalized up-sell and cross-sell offers. From prospect to retirement, Etiya provides a 360-degree customer view to all sales channels and a consistent customer experience across devices and channels that is enriched with predictions and personalized recommendations driven by learning-based algorithms. The product suite also provides tools for product developers to create, sell, and monetize innovative digital services from concept to retirement. Etiya is the only vendor bridging rule based systems and autonomous learning, algorithm-driven applications. Artificial intelligence based innovations include natural language processing, predictive and social media analytics. Etiya is a pioneer in applying social media analytics to customer experience management. Etiya’s product portfolio includes these comprehensive catalog-driven and algorithm-driven software products:
Etiya products can be applied to multiple domains, such as mobile, mobile broadband, IPTV, satellite TV, fixed line cloud, Ethernet, and IP-VPN. Our award-winning products follow open APIs and industry standards, providing agility to be ready for the future as service providers undergo digital transformations and virtualization. The products are modular and pre-integrated, requiring only configuration to meet specific customer requirements. The result is fast extension and easy integration to external systems and rapid, repeatable implementations. Our products have been successfully implemented and proven by Tier1 service providers. As required, the products make use of core capabilities of other Etiya products. For example, Etiya Configure, Price, Quote uses relevant functional components from Etiya Omni-Channel Digital Frontend, Etiya Product Catalog Management, and Etiya Order Management. The products can also be deployed independently and interface with other products, such as third-party product catalogs. Etiya has been shaping the industry for many years through proactive standards contributions. Our products are industry-tested, industry-open, and future-proof. They are developed using Java EE, SOA, BPMN, and open-source technologies. Deployment options include open source relational and NoSQL databases and JEE certified application servers, on cloud, on premise, or hybrid.
Etiya solutions are customized packages that are tailored to meet individual service provider needs and environments. They efficiently mesh existing service provider systems and data with forward-looking capabilities to solve real-world problems. By combining innovative technologies with our consultants’ deep telecom knowledge and long-term experience we help service providers transform their businesses. Etiya’s solution portfolio includes innovative technology components that are brought together to meet a specific customer’s needs. These include: Artificial Intelligence-based Solutions Customer Analytics Customer Experience Management
As the only Independent Software Vendor with a comprehensive Business and Operations Support System (B/OSS) portfolio bridging CRM, AI solutions, and data analytics, Etiya has the proficiency and experience to develop and customize products to meet and exceed service provider needs. Etiya has worked very closely with some of the most advanced and forward-thinking telecom operators in the world. Our development of individualized product solutions is based on real experience and enables operators to be efficient, agile, and reduce the time-to-market and limit dependencies on internal IT and inefficient legacy systems. Etiya’s solutions have high levels of scalability, able to manage millions of orders per day and handle over 100 million subscribers and 400 million products. Our business processes and business entities are certified to the latest TM Forum standards, TM Forum Frameworx version 17,5, and achieved the highest number of conformant TM Forum Business Process Framework Level 3 Certifications of any vendor. Etiya digital business platforms Etiya Digital Business Platforms are a new approach to digital BSS. They can be implemented in parallel to comprehensive transformation projects so you can be 100% digital, faster— ready to launch digital-first sub-brands, sell a wide range of new content and services, quickly try new business models, or enter new markets. This greenfield, digital and mobile-first strategy largely bypasses existing IT stacks to achieve fast time-to-market and lower risk at a fraction of current BSS costs. They are agile, end-to-end, full-stack, fully virtualized digital platforms that are driven by Artificial Intelligence (AI). Etiya real-time, automated digital platforms use microservices to speed time-to-market for new products and enable easy experimentation with new business models and service concepts. They support personalization and communities of interest that engender loyalty and customer experience differentiation. Etiya Digital Business Platforms contain three main layers: Experience, Engagement, and Enablement. Data analytics, AI, and business intelligence functions support these layers. Using a modular, API-driven approach service provider can select which platform components they want and add new solutions as needed. This drives a faster, cost-effective approach to digital transformation. Etiya incorporates innovative AI technologies, including natural language processing (NLP) techniques and predictive analytics, in its platform to help service providers transform their businesses and reduce costs. AI is used to generate in-context business insights and to enable powerful automation and operational efficiencies on a massive scale. It can handle and streamline the management of millions of customer or network data points. Etiya uses autonomous learning, algorithm-driven technologies, and sentiment analysis to reshape the customer’s engagement journey. The customer’s next step can be predicted based on behaviours and emotions, so the service provider can proactively take the best action—in real time—to provide a superior customer experience. This is the essence of a personalized, situational, and dynamic digital customer experience.
Etiya is an industry pioneer and market leader. We provide the most complete AI-driven and catalog-driven B/OSS offer in the market and our innovative, agile products meet service provider needs. We are the only vendor bridging rule-based systems and autonomous learning algorithm-driven applications. Our award-winning products follow industry standards and open APIs, providing agility to be ready for the future as service providers undergo digital transformations and virtualization. The products are modular and pre-integrated, requiring only configuration to meet specific customer requirements. The result is fast extension and easy integration to external systems and rapid, repeatable implementations. Our products have been successfully implemented and proven in Tier1 service providers and have the scalability to handle millions of orders per day, serve over 100 million subscribers, and manage 400 million products. Etiya provides end-to-end implementation capabilities ranging from consulting and comprehensive professional services to managed services. Our solutions are customized to meet individual service provider needs and environments. They combine innovative technologies with our consultants’ deep telecom knowledge and long-term experience. Etiya enables service providers to be more agile, innovative and enjoy a faster time to value.
Etiya has over 700 employees worldwide with global headquarters in Amsterdam and offices in San Francisco, Istanbul, Singapore, Dubai, Montreal and Lviv. It has gained recognition for its innovative products from Analysys Mason, Gartner and TM Forum. As Etiya, we never aim to just deliver, but rather to exceed our clients’ expectations every day with more relevant products, more tailored services, and more daring innovations than our competitors.
Etiya, the leading Independent Software Vendor specialized in Digital BSS, providing comprehensive CRM, CPQ, as well as Customer Analytics and AI-driven solutions, to CSPs. Etiya has over 700 employees worldwide with global headquarters in Amsterdam and offices in San Francisco, Istanbul, Singapore, Dubai, Montreal and Lviv. Etiya is the only vendor bridging rule-based systems and autonomous learning algorithm-driven applications. It incorporates powerful artificial intelligence in its preintegrated products and solutions to help service providers transform their business, reduce costs, and delight their customers with in-context business insights and predictions. With its award winning, industry-tested portfolio, Etiya enables service providers to be more agile and enjoy a faster time to value.
