Eight digital transformations clinch Excellence Awards

Commitment to collaboration on display in winning case studies demonstrating business and technology benefits of TM Forum assets and standards During the opening Headliner sessions of Digital Transformation World Series, Nik Willetts, CEO, TM Forum announced eight winners for its prestigious Excellence Awards 2020. Spanning intelligent network diagnostics, culture changes, customer experience, network assurance in the public cloud, smart grid 5G, and autonomous programmable networks, the winners showcase the success of real-life digital transformation projects undertaken by communications service providers (CSPs) and their suppliers around the world.

About the Excellence Awards

The annual Excellence Awards recognize the world’s leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation. The awards also recognize the organizations making a significant contribution to the acceleration of digital transformation throughout the industry. “The eight winners of this year’s Excellence Awards demonstrate some of the most unique digital transformation projects in the industry today,” said Judging Chair Camille Mendler, Chief Analyst, Omdia. “Our decision was not an easy one. All of the entries we reviewed exemplify extraordinary commitment to the evolution of the industry through digital transformation, and the adoption of TM Forum’s suite of best practices and standards.” Watch the Excellence Awards winner videos here. Read the winners list below.

Autonomous Networks and the Edge

This category focuses on deployment of autonomous networks and edge computing solutions as essential ingredients of monetizing 5G:

• Winner: Building a Scalable and Autonomous Programmable Network to Empower Customers with On-Demand Services and Intent-Based Networking – Windstream, Prodapt. Read the case study
• Highly commended: Joint Innovation Automatic Driving Networks – China Mobile, China Telecom, China Unicom, Huawei Technologies Co., Ltd. Read the case study

Beyond Connectivity

This category focuses on how 5G and AI-enabled IoT cyber physical systems and B2B2x services are creating new growth opportunities.

• Winner: 5G Use Cases in Vertical Industries Represented by the 5G Smart Grid of China Southern Power Grid (CSG) – China Mobile, Huawei Technologies Co., Ltd. Read the case study
• Winner: Smart Water Integrated Management System (SWIMS) – Pengurusan Air Selangor Sdn Bhd, Telekom Research & Development Sdn Bhd. Read the case study
• Highly commended: Telia Division X Embracing Advanced B2B2X Digital Services Growth and Accelerating the Transformation of Businesses and Industries by Taking a Digital Platform Approach to Successfully Innovate and Co-Create Within a Partner Ecosystem – Telia Co., BearingPoint/Beyond. Read the case study

Cloud Native IT and Agility

This category focuses on how hyper-converged infrastructure can deliver faster time-to-value and dynamic zero-touch operations.

• Winner: How Globe Telecom Implemented the First Network and Service Assurance Platform in the Public Cloud in South East Asia – Globe Telecom, MYCOM OSI Read the case study

Customer Experience and Trust

This category focuses on how companies are creating and managing complex digital services to deliver greater customer satisfaction, build trust and loyalty, and ensure business growth.

• Winner: Building Customer Experience and Trust through Digital Transformation – Axiata Digital Labs, Dialog Axiata PLC. Read the case study
• Winner: Vodafone UK’s Digital Transformation Journey to Enhance the Customer Experience in Partnership with Infosys – Vodafone, Infosys. Read the case study

AI, Data and Analytics

This category focuses on how businesses are managing data and AI to get useful customer insights and real-time operational efficiencies.

• Winner: Intelligent Network Diagnostic and Expert Advisory System for Service Desk (IDEAS+) – Telekom Malaysia Berhad, Telekom Research & Development Sdn Bhd. Read the case study

The Human Factor

This category focuses on how organizational structures, behavior and culture are changing from analog to digital, as a new generation brings business and agile technology skills across the organization.

• Winner: Transforming Amdocs’ Global Organizational Culture to Embrace Change: New Ways of Working and Thinking in Order to Deliver a Re-Imagined, Seamless Customer Experience – Amdocs. Read the case study
• Highly commended: BT Reduces Network Planning Time by 70% Using TM Forum Open Digital Framework – BT, Tech Mahindra Ltd. Read the case study

“Congratulations to the winners of this year’s prestigious Excellence Awards,” said Nik Willetts, CEO, TM Forum. “The winners selected by our impartial judging panel showcase the pace of change in our industry, with bold yet pragmatic transformation programs delivering tangible business results. I commend all the finalists for their hard work in turning their ideas into reality, making workable solutions and being true agents of change.”

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