TM Forum has unveiled the nominees for its 2021 Excellence Awards competition, which honors companies that have used TM Forum's best practices and standards to overcome significant business challenges.The 49 nominees to this year’s awards are competing across six categories: Autonomous Operations; AI, Data & Insights; Beyond Connectivity; Cloud Native IT & Networks; Digital Experience & Trust, and the Human Factor.
In June, judges will name five finalists in each of the categories. They will then announce the overall winners at this year’s Digital Transformation World Series, which begins on 22 September and runs through to 14 October.
The 2021 Excellence Awards nominees in each category are:
Autonomous OperationsThis award focuses on overcoming autonomous operations challenges to achieve tangible business improvements such as operational efficiency, improved customer experience, or time to market.
- China Telecom Research Institute
- TTG International Ltd.
- Ericsson, Chunghwa Telecom
- Jio Platforms, Reliance Jio Infocomm
- Tech Mahindra, Telefonica, Vodafone, Telstra
- Huawei, China Mobile
- Ericsson AB, Airtel
- Comviva Technologies Ltd., XL Axiata
- Netcracker, Vodafone
AI, Data & InsightsNominees in this category will show they have overcome AI, data and analytics challenges to leverage advanced analytics and AI in customer experience with a specific focus on improving overall operational efficiency.
- Intracom Telecom, Cosmote
- Amdocs, Bell Canada
- Telekom Sales and Services Sdn Bhd Telekom Research & Development Sdn Bhd
- National Operating Centre, Telekom Malaysia Berhad, Telekom Research & Development Sdn Bhd
- Dialog Axiata Plc
- Verizon Communications
- Huawei, China Unicom
- Whale Cloud, China Mobile
Beyond ConnectivityCompanies in this category will have to demonstrate their ability to develop new revenues and new lines of business beyond connectivity.
- OmniSci, Verizon
- Nokia, Telenor
- Telus
- Celcom Axiata Berhad
- Incognito Software Systems Inc., Claro Brazil
Cloud Native IT & NetworksThis award recognizes companies that have addressed either Cloud native IT or network challenges and will have two winners, one for cloud native IT and one for networks.
- M1 Limited
- JIO platforms, Reliance JIO infocomm ltd.
- China Mobile
- Infosys, BT
- Prodapt, Hrvatski Telekom (Part of Deutsche Telekom)
- Whale Cloud, DITO Telecommunity
- THIS, Vodafone
- Verizon
- Blue Planet, a division of Ciena, BT
- CGI Inc.
Customer Experience & TrustNominees will have to show how they have conquered digital experience and trust challenges to positively impact digital experience metrics such as NPS, churn/loyalty, usage of digital touchpoints, ARPU uplift, or growth in market share.
- Tecnotree, MTN
- Huawei Technologies, STC
- Celfocus, Vodafone Qatar
- Kloudville, STC
- Oracle, Telia
- THIS, Three Ireland for 48
- Amdocs, Airtel
- Netcracker, Rakuten
- Ericsson, Telstra
- Netcracker Technology, Telenet
The Human FactorThis award will recognize companies’ ability to solve a human factor challenge and make a noticeable impact on culture, organizational structure, ways of working, employee wellbeing, or employee transparency.
- Tecnotree
- Makman Technology Consulting, The Libyan International Telecommunication Co.
- A1 Croatia
- Infosys
- AT&T, Salesforce
- Nexign
