Why telcos should take a step-by-step approach to AI

Nathan Bell, Digital Advisor at Kearney, shares key insights from DTW Ignite 25 on how AI is reshaping the telecom industry. He emphasizes that AI is not just a technology upgrade but a business transformation requiring new processes, roles, and organizational agility. Bell highlights the importance of empowering network engineers to work alongside AI, automating routine tasks while focusing on strategic challenges. He advocates a gradual approach supported by frameworks like TM Forum’s Open Digital Architecture to ensure successful AI adoption and lasting innovation.