Will GenAI adoption change the telecoms industry more profoundly than the journey to cloud native operations? It's one of the questions Verizon’s CDIO, Shankar Arumugavelu, discusses with TM Forum's CEO, Nik Willetts.
Verizon’s Shankar Arumugavelu on how GenAI is changing technology service provision
Shankar Arumugavelu, Global Chief Digital & Information Officer at Verizon, and Nik Willetts, CEO TM Forum, met at the Verizon Worldwide Headquarters to discuss the impact of predictive and generative AI, GenAI's potential to change the role of a telco's technology team, and what the industry can learn when harnessing AI from previous transformations, including the journey to cloud native.
Global Chief Digital and Information Officer