Verizon’s Shankar Arumugavelu on how GenAI is changing technology service provision

Shankar Arumugavelu, Global Chief Digital & Information Officer at Verizon, and Nik Willetts, CEO TM Forum, met at the Verizon Worldwide Headquarters to discuss the impact of predictive and generative AI, GenAI's potential to change the role of a telco's technology team, and what the industry can learn when harnessing AI from previous transformations, including the journey to cloud native.