PRESENTATION: Transforming Field Services - from Truck Rolls to Operational and Customer Experience Excellence

• Vision for field services operations and customer fulfilment: discover how our strategies focus on delivering seamless, efficient, and high-quality service. 
• Learn how Generative AI and Machine Learning support smart technician dispatch, improve first-time resolution rates, and reduce truck tolls in field service operations. 
• Explore how enabling scalable, data-driven decision-making delivers consistent and global service excellence. 

Emilio Varas, Customer Fulfilment Head of AI and Operations Improvement, Vodafone Group
João Miguel Antunes, Head of Autonomous Networks Offer, Celfocus