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Innovate Asia

Harnessing AI: Igniting Growth, Connectivity & Beyond through CX: Shanti Jusnita Johari

07 Nov 2024

Harnessing AI: Igniting Growth, Connectivity & Beyond through CX: Shanti Jusnita Johari

  • Delivering a Customer Promise: 24 hours Service Restoration Guarantee
  • AI and Data Analytics as a tool to create market differentiation and growth
  • Personalization: Delivering exceptional and optimized CX
Shanti Jusnita Johari

Shanti Jusnita Johari

Chief Commercial Officer, Consumer Strategy & Business

Telekom Malaysia