CSG on servco and netco opportunities for CSPs: Chad Dunavant

On the services side – the servco business – he emphasizes the need for flexibility, cost avoidance and the ability to quickly launch new digital services leveraging cloud-native solutions. For the network side – the netco business – Dunavant highlights the importance of launching new partner ecosystems to onboard services quickly and configuring complex services to maximize revenue. For servcos, AI will play an important role in customer engagement, while netcos will focus on using it for network optimization.