AI agents on the frontline: Defeating fraud & unlocking next gains

• Shifting from rule-based automation to autonomous, goal-directed AI agents that self-learn, adapt, and optimize retail network and business operations
• Addressing key challenges in retail stores and how Agentic AI can transform assisted customer experiences and operational efficiency
• Applying TM Forum frameworks to scale Agentic AI and Autonomous Operations across Retail, RAN, and adjacent domains

Prince Paulraj, AVP, Data & AI, AT&T
Raju Desai, SVP, Communications Business, Tech Mahindra