Past Digital Transformation World (DTW)

Achieving business success through digital transformation: Ahmed Labib

Ahmed Labib, IT Business Solutions Senior Director of Telecom Egypt gives insight on achieving business success through digital transformation through a case study

15 Dec 2023

CASE STUDY: Achieving business success through digital transformation

Building a unified solution architecture that is refencing the eTom and solution components that are SID compliant to ensure openness and a future proof setup
Focusing on service convergence during the transformation from fixed network carriers to fixed-mobile network convergence carrier
Driving customer centricity and digital experience with convenient touchpoints (APP, E-care-Chatbot-IVR)
Implementing an open, service-oriented and ODA co

Ahmed Labib

IT Business Solutions Senior Director

Telecom Egypt