Connectivity-as-a-Service (CaaS) promises to streamline and simplify the way operators deliver services to customers as well as deliver new capabilities.
The global communications network – comprised of wireless, wireline, satellite and other infrastructure – is an engineering marvel that spans oceans, geographies and national borders. Yet connectivity increasingly is viewed as a low-margin commodity. Communications service providers (CSPs) struggle to grow revenue, particularly in the enterprise market, while over-the-top hyperscale cloud providers are driving change and delivering the experiences customers want and are willing to pay for. For years, CSPs have been trying to figure out how to emulate their cloud counterparts. Connectivity-as-a-service (CaaS) could be the answer. This TM Forum Benchmark Report seeks to explain what CaaS is – and what it is not. It draws on surveys of CSPs and their technology suppliers conducted during January and February 2021 and includes information from other primary research such as interviews and input from TM Forum’s newly formed CaaS workstream, which is part of the Digital Ecosystem Management Project. Read the report to understand: