Member Insights
The next field service transformation for communications service providers

Communications Service Providers (CSPs) have faced increased challenges since 2020. But with challenges comes opportunities.
Today, companies are embracing a more customer-centric field service approach to drive value. Specifically, CSPs and the contractors that work with them are pursuing strategic opportunities to both recover and thrive in this dynamic business environment. They are doing so alongside the deployment of new digital capabilities, including automated scheduling and routing, digitized customer interactions, the virtualization of field service operations, and digital partner ecosystems.
A new report from Salesforce, ‘The Next Field Service Transformation for Communications Service Providers’, explores how CSPs and contractors are combining their digital and human-centric strategies to become more customer-oriented in their field service operations. With benchmarking information and key suggestions from industry leaders, the report presents new ideas and insights into how the communications service industry can move forward.
