Research Report | Beyond Connectivity, B2C services, Open APIs, B2B services, Business Support Systems (BSS), Data federation, Open Digital Architecture (ODA)

Next generation BSS the Telefónica way

Telefonica set out to transform its business support systems (BSS) for B2C and B2B customers, drawing on TM Forum's Open Digital Architecture and open APIs.

Mark Newman, TM Forum

18 Nov 2021

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Next generation BSS the Telefónica way

A number of unfinished and unsuccessful transformation journeys led Telefónica Group to rethink its approach to BSS transformation. In a new TM Forum report we explore how Telefónica, which has operating companies across Europe and South America, has been putting in place new systems and capabilities that will give the company the necessary flexibility it needs to seize on growth opportunities.

Mark Newman

Chief Analyst, TM Forum

20 years as a chief analyst and research director covering the telecoms sector with a focus on operator business models, transformation and strategies for developing new revenue streams.