New-generation intelligent operations: the service-centric transformation path 2.0

Communications service providers (CSPs), by focusing on customer satisfaction, have the opportunity to transform their operations to generate new efficiencies, create new services and deliver new experiences. In order to do this they need to evolve their operations from being network-centric to a more service-centric approach – at the heart of which is autonomous operations (AO).

Central to AO is automating business operations through intelligent system-based decision-making and providing the structure to support overall digital transformation. This whitepaper explores ways in which CSPs can enhance service-centric operations transformation, accelerated through the use of AI, and by identifying new value metrics and measurement methodologies.