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The most risk in business support system transformation is in not transforming at all. DevOps, edge computing, microservices and ODA can all reduce other risks.
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How to reduce risk in BSS transformation
The biggest risk in business support system (BSS) transformation lies in not transforming. By moving forward with a well-considered transformation strategy, communications service providers (CSPs) may risk making some mistakes along the way, but these can provide valuable lessons. And other risks can pay off – for example, experimenting with and creating new services or launching new business ventures. When calculated risks are successful, revenue and customer loyalty increase and C-level executives get big rewards. This report looks at both sides of risk and assesses different options for transforming BSS based on potential risk and rewards. Within CSP organizations, BSS plays the primary role in managing customers’ data. The good news for operators is that there are many options for transformation, and they can choose a path that best suits their existing support system environments, offers an acceptable level of risk and meets customers’ demands. Read this report to understand:
