Research Report | Digital transformation, Autonomous networks, Artificial Intelligence (AI), AI readiness

Digital Transformation Tracker 7: cutting complexity with automation and AI

In the seventh edition of our Digital Transformation Tracker reports we focus on how automation and AI promise to help operators reduce network and service complexity

Dawn Bushaus

04 Jul 2023

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Digital Transformation Tracker 7: cutting complexity with automation and AI

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Digital Transformation Tracker 7: cutting complexity with automation and AI

This year’s Digital Transformation Tracker report is based on the largest pool of respondents ever to our annual survey. Our focus this time is on automation and AI and how it could help communications service providers (CSPs) to accelerate their transformation goals.

Read the report to understand:

The status of digital transformation in telecoms and what the main drivers are
Which business models operators are adopting and how they view their prospects for success in the future
Why the gloomy macroeconomic environment is particularly challenging for CSPs
Why culture and skills are still the biggest hurdles to clear
Why intent-based automation is important and how CSPs plan to reach Level 4 autonomous networks by 2025
What the business case is for intent
Why CSPs are excited but uncertain about generative AI
Why operators want more collaboration among standards bodies and open-source groups.

Dawn Bushaus

Contributing Editor

Dawn began her career in technology journalism in 1989 at Telephony magazine. In 1996, she joined a team of journalists to start a McGraw-Hill publication called tele.com, and in 2000, she helped a team at Ziff-Davis launch The Net Economy, where she held senior writing and editing positions. Prior to joining TM Forum, she worked as a contributing analyst for Heavy Reading.