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Telecom operations remain fragmented across assurance, inventory, service, customer, and workforce systems. This Catalyst brings trusted enterprise knowledge, collaborative AI agents, and TM Forum standards together to support faster root-cause analysis, more consistent decisions, and a governed path toward autonomous operations.
Connect. Think. Experience.
Telecom operators manage increasingly complex networks through assurance, inventory, asset, service, customer, and workforce systems that often operate separately. Existing platforms can detect alarms and network anomalies, but identifying the root cause, understanding the customer impact, and selecting the right operational response can still require manual correlation across several systems.
This fragmentation can delay fault resolution, create unnecessary field dispatches, and lead to inconsistent decisions across operational domains. For customers, it can mean longer outages, lower satisfaction, and a greater risk of churn. As communications service providers progress toward autonomous networks, simply connecting systems or deploying more AI agents is not enough.
The Catalyst project, Connect. Think. Experience, addresses a deeper challenge: enabling AI agents and operational teams to share trusted enterprise knowledge, reason consistently, and collaborate across organizational boundaries. Its aim is to move operators from isolated network intelligence to coordinated, evidence-driven enterprise decisions.
The solution follows three linked principles. CONNECT federates trusted network, asset, topology, service, customer, and operational information into a shared enterprise intelligence layer. Semantic relationships, a Telecom Knowledge Graph, and a contextual digital twin provide the common context needed to understand how network events relate to services and customers.
THINK enables specialized AI agents to reason collaboratively over that shared context. The agents can correlate evidence, identify probable root causes, assess service impact, and recommend the next best operational action. External partners can also contribute trusted contextual intelligence without exposing the underlying enterprise data.
EXPERIENCE provides a unified, context-aware operational view that helps teams move from network symptoms to informed decisions. Each step is traceable, and the evidence behind every conclusion is visible. Human oversight remains central: the network operations center approves every action, creating a governed route toward greater autonomy rather than uncontrolled automation.
The innovation lies not simply in allowing agents to communicate, but in allowing them to understand and reason over the same enterprise context. Provenance and conflict awareness help teams judge the quality of the evidence, while the shared intelligence layer reduces the need to repeat manual correlation across isolated operational tools.
The Catalyst targets alignment with TM Forum’s Open Digital Architecture, providing a modular foundation for connecting operational capabilities without locking intelligence into one application or vendor environment.
The Information Framework (SID), provides common meaning across network, service, customer and resource domains, supporting the relationships used by the Telecom Knowledge Graph.
TM Forum Open APIs support interfaces between systems, while the Autonomous Networks framework maps actions to an autonomy level. Detection, enrichment and root-cause analysis target Level 4; dispatch, customer notification and configuration changes remain human-approved at Level 3.
This approach allows autonomy to increase as accuracy is proven and identifies future alignment with Intent Management for policy-driven decisions.
The project aims to improve fault diagnosis by giving operational teams a shared context across multiple OSS platforms. Intended operator benefits include fewer manual investigation steps, more consistent root-cause analysis, clearer visibility of network-to-service-to-customer impact, more informed field dispatch and restoration recommendations, and better decision quality through traceable evidence and provenance.
The business impact statement targets probable root-cause identification within five minutes, fewer unnecessary dispatches, lower network-related churn, and reduced vendor dependency.
The Catalyst will measure the time from anomaly detection to probable root-cause identification, the number of manual investigation steps and cross-system interactions, the accuracy and completeness of service and customer impact identification, the traceability and consistency of AI-assisted recommendations, and the accuracy of dispatch recommendations against validated outcomes. Improvements will be assessed against defined baselines as the solution progresses.
“This Catalyst transforms fragmented telecom data into shared, trusted intelligence, supporting AI-driven fault diagnosis, better operational decisions and more effective service restoration,” said Arjay Panganiban, Director - Digital Architecture Planning and Design at Globe Telecom Inc.
For the wider industry, Connect. Think. Experience. offers a reusable approach to multi-vendor AI collaboration built on governed data products and common semantic relationships. It aims to reduce dependence on isolated, application-specific AI implementations and enable contextual intelligence to be exchanged across organizational boundaries.
For customers and society, the intended benefits include faster service restoration, more reliable digital connectivity, greater transparency in service recovery, and more efficient use of operational and field resources. By linking shared context, evidence-grounded reasoning, and human oversight, the Catalyst provides a practical foundation for progressing toward more trustworthy autonomous telecom ecosystems.
Meet the team at Innovate Asia in Bangkok, 17-19 November 2026.
