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The majority of people we surveyed at communications service providers (CSPs) agree that IT and network automation will be the lynchpin for their B2B market growth ambitions, highlighting the need to address the challenge of how best to automate and where to start.
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Towards automation: improving the B2B customer experience
Communications service providers (CSPs) and their peers in the cloud and ICT spaces are gearing up for a showdown in business-to-business (B2B) markets. For many CSPs, it is the central pillar on which their future growth strategy is built. The stakes are high and customer experience (CX) will be the difference maker. But CX for business customers poses a far more complex challenge than it does in consumer markets.
Read this e-book to understand:
