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IOH delivers total experience excellence through autonomous transformation

Indonesian operator IOH is aiming to transform customer experience by harnessing AI and automation

Teresa CottamTeresa Cottam
17 May 2024
IOH delivers total experience excellence through autonomous transformation

Sponsored by:

Huawei Technologies Co. Ltd

IOH delivers total experience excellence through autonomous transformation

Indonesian operator IOH is using its strategy to transform to autonomous operations to deliver what it calls a “Marvelous Experience” to its customers in terms of quality of service and support. Its aim is to deliver total experience excellence and transform into a full-service tech company, while transforming its network into a platform for innovation and growth. By harnessing AI and automation it has already seen some significant customer experience and network benefits, including creating and optimizing closed loop processes for customer complaints and fault handling.

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