Why end-to-end digitalization is essential for a great customer experience

The customer engagement interface is only the tip of the iceberg when it comes to digital transformation. To reap the full benefits − and maintain a competitive edge − communications service providers must fully transform their service and network operations. In this blog, Angela Logothetis, Chief Technology Officer, Amdocs Open Network, explains why end-to-end digitalization is necessary, from ordering through design, fulfillment, assurance, charging and billing.

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