What's powering CSP digital transformation in 2021?
Digital transformation is altering business before our eyes, and companies are relying on their communication service providers (CSPs) to support it. That means CSPs must undergo a transformation of their own, with profound ramifications for technology infrastructure.
What's powering CSP digital transformation in 2021?
Digital transformation is altering business before our eyes, and companies are relying on their communication service providers to support it. That means CSPs must undergo a transformation of their own, with profound ramifications for technology infrastructure.
In 2021, communication service providers (CSPs) will face the biggest change they've encountered since the digitization of the central office. It's called CSP digital transformation, and their customers are already experiencing it. It's as negotiable as an approaching freight train, and it's about to change the CSP industry forever.
Digital transformation changes the way businesses interact with their customers. It blends technology and cultural change to make them not only more responsive, but also more agile and innovative. The pandemic has accelerated the digital transformation journey, according to a McKinsey survey, which noted that participants were "three times likelier now than before the crisis to say that at least 80% of their customer interactions are digital in nature."
