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What are telcos' B2B customer experience priorities?

As communication service providers (CSPs) refocus on the enterprise sector, they will have to optimize the B2B customer experience. A strong digital experience is a given. But CSPs will also have to gauge what level of account management and sales consultation to provide.

18 Nov 2021
What are telcos' B2B customer experience priorities?

What are telcos' B2B customer experience priorities?

As communication service providers (CSPs) refocus on the enterprise sector, they will have to optimize the B2B customer experience. A strong digital experience is a given. But CSPs will also have to gauge what level of account management and sales consultation to provide.

Our latest survey will feature in a new TM Forum report on customer experience in the B2B market that we will publish in January 2022. We would very much appreciate your insights into how telecom operators are prioritizing the delivery of new, improved customer experiences and the key market segments they are targeting.

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