TM Forum’s Excellence Awards nominees: A clear display of a global digital revolution

TM Forum’s announcement of the nominees for the TM Forum Excellence Awards 2020 highlights the global urgency within communications service providers and their suppliers to compete, collaborate and innovate, to propel digitalization in a world prepped for prosperity.

The 34 nominees include the world’s largest service providers with billions of subscribers in Asia, Europe and North America, to regional providers with millions of customers in South East Asia, Ireland and New Zealand. Submissions focus on real-world, cutting-edge innovations including: 5G B2B services, autonomous networks, edge computing, cloud native IT, cultural transformation, customer experience, data management and AI, and more.

“Congratulations to the nominees for this year’s Excellence Awards,” said Nik Willetts, CEO, TM Forum. “The organizations shortlisted are clear leaders with a true commitment to driving the industry forward, and leveraging TM Forum tools, best practices in standards to deliver innovative solutions that can transform the way service providers and enterprises remain competitive and unlock growth.”

The nominees were announced at TM Forum’s Action Week in Lisbon today, while the finalists will be announced in April following a review by an impartial panel of judges. The winners are to be revealed at Digital Transformation World in Copenhagen, June 16-18.

And the 2020 Excellence Awards nominees are:

Autonomous Networks and the Edge

This category focuses on deployment of autonomous networks and edge computing solutions as essential ingredients of monetizing 5G:

• Building a Scalable and Autonomous Programmable Network to Empower Customers with On-Demand Services and Intent-Based Networking – Windstream, Prodapt


• Dynamic Network Manager 2.0: Self Services Portal for Enterprise Customers – Verizon


• Joint Innovation Automatic Driving Networks – China Mobile, China Telecom, China Unicom, Huawei Technologies Co., Ltd.


• Transforming the Digital Customer Experience with Netcracker’s Digital BSS and OSS Solution – TELUS, Netcracker Technologies


• Vocus Future State Strategy: Consolidating and Automating the Edge – Vocus, Blue Planet (a division of Ciena), DGIT

Beyond Connectivity

This category focuses on how 5G and AI-enabled IoT cyber physical systems and B2B2x services are creating new growth opportunities.

• 5G Use Cases in Vertical Industries Represented by the 5G Smart Grid of China Southern Power Grid (CSG) – China Mobile, Huawei Technologies Co., Ltd.


• China Unicom Blockchain-Based Data Sharing Platform – China Unicom, Whale Cloud


• Smart Water Integrated Management System (SWIMS) – Pengurusan Air Selangor Sdn Bhd, Telekom Research & Development Sdn Bhd


• Telia Division X Embracing Advanced B2B2X Digital Services Growth and Accelerating the Transformation of Businesses and Industries by Taking a Digital Platform Approach to Successfully Innovate and Co-Create Within a Partner Ecosystem – Telia Co., BearingPoint/Beyond


• Yes! Digital Transformation Plus 100% Cloud BSS for Helix – Videotron, Etiya

Cloud Native IT and Agility

This category focuses on how hyper-converged infrastructure can deliver faster time-to-value and dynamic zero-touch operations.

• Cloud-Based Intelligent Agile Enterprise-Level Big Data Analysis Platform of China Unicom – China Unicom, BONC


• Cloud-Native IT Innovation with China Telecom BSS 3.0 Program – China Telecom, Whale Cloud


• How Globe Telecom Implemented the First Network and Service Assurance Platform in the Public Cloud in South East Asia – Globe Telecom, MYCOM OSI


• Netcracker Readies Deutsche Telekom for 5G and Beyond with Future-Proof Network Visualization and Automation – Deutsche Telekom, Netcracker Technologies


• Public Cloud Accelerates Truphone Transformation with Optiva BSS – Truphone, Optiva


• Sprint and Amdocs’ Unique Co-Development Approach for a Complex Digital Transformation to Cloud-Native Architecture with Rapid Delivery Cycles – Sprint, Amdocs


• Tecnotree and Telefonica Partnered for Innovative Service Delivery Platform – Tecnotree Corp., Telefonica


• Vodafone NZ Cloud Global and Wholesale Platform – Vodafone New Zealand, DGIT

Customer Experience and Trust

This category focuses on how companies are creating and managing complex digital services to deliver greater customer satisfaction, build trust and loyalty, and ensure business growth.

• Building Customer Experience and Trust through Digital Transformation – Axiata Digital Labs, Dialog Axiata PLC


• China Unicom’s Digital Operation Practice for End-to-End Customer Experience – China Unicom


• Improving Customer Experience with Real Time Call Processing – Orange, Oracle


• Netcracker’s Digital Customer and Business Solutions With Automated Operations Support Rakuten’s New Mobile Network – Rakuten, Netcracker Technologies


• Orange Poland Uberizes the Mobile Experience – Orange Polska SA, Vlocity, Matrixx Software, Salesforce


• Reinvention Through M&A: H3G Ireland’s Digital-Led Approach to Achieve the Ultimate Seamless Intelligent Omnichannel Customer Experience – Three Ireland, Amdocs


• Vodafone UK’s Digital Transformation Journey to Enhance the Customer Experience in Partnership with Infosys – Vodafone, Infosys

AI, Data and Analytics

This category focuses on how businesses are managing data and AI to get useful customer insights and real-time operational efficiencies.

• AI-as-a-Service for Taiwan Mobile – Taiwan Mobile, Nokia,


• AI for 5G Billing Data Acceleration – China Unicom, Si-Tech, Whale Cloud


• AI in Turk Telekom Network Operations – Turk Telekomunikasyon A S, Innova Bilisim Cozumleri


• Enterprise Data Governance Program Implementation – Celcom Axiata Berhad


• Intelligent Network Diagnostic and Expert Advisory System for Service Desk (IDEAS+) – Telekom Malaysia Berhad, Telekom Research & Development Sdn Bhd

The Human Factor

This category focuses on how organizational structures, behavior and culture are changing from analog to digital, as a new generation brings business and agile technology skills across the organization.

• AI-Based IDIS Enables China Unicom’s Digital Transformation – China Unicom


• BT Reduces Network Planning Time by 70% Using TM Forum Open Digital Framework – BT, Tech Mahindra Ltd.


• SuperDAM: The Human Factor – Telstra, Infosys


• Transforming Amdocs’ Global Organizational Culture to Embrace Change: New Ways of Working and Thinking in Order to Deliver a Re-Imagined, Seamless Customer Experience – Amdocs