As communication service providers overhaul their digital commerce capabilities discover how they can harness technological and organizational changes, including the deployment of microservices, to deliver a state-of-the-art customer experience and to develop new revenue streams.
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The future of the telecommunications industry hinges on modern commerce technology
We associate communication service providers (CSPs) with products at the forefront of innovation, shaping the way people connect with each other. In fact, there is probably no industry that has had a greater impact on human communications than telecommunications. From the first landlines to fast 5G mobile networks, innovations such as streaming content, the Internet of Things (IoT) and autonomous cars, are driving top companies such as AT&T, Verizon and Deutsche Telekom, while both regulation and deregulation are opening up the market for increased competition.
Yet in terms of innovation in their digital commerce, many telcos have been stagnating. Innovation must happen within the organization themselves – from breaking down silos to getting rid of legacy commerce solutions. But how can CSPs keep up with the demand for faster, better service as they struggle with outdated systems? The main challenge across the telecommunications sector is to continuously meet the demands of consumers and business users for faster, more reliable data and voice connections, more applications and a better customer experience.
In this white paper, you’ll discover an analysis of how telcos can harness technological and organizational changes, including the deployment of microservices, to deliver a state-of-the-art customer experience and to develop new revenue streams.