Service transparency: The next radical change in customer experience
Many operators still struggle with being transparent to customers about network outages and faults. Access detailed insights from industry leaders about the essentiality of service transparency and on forging a path there.
18 Nov 2020
Sponsored by:
Service transparency: The next radical change in customer experience
Sponsored by: ServiceNow
While it may seem like an obvious facet of the modern customer relationship, many communications service providers (CSPs) struggle to deliver the right level of transparency to customers about network outages and faults.
This was the opening point made by the panel in the TM Forum Digital Transformation World Series session ‘Service transparency: The next radical change in customer experience.’
The session kicked off with ServiceNow issuing three provocations about the nature of service transparency in the industry to set the themes of the discussion.
Download the summary of this DTWS Digital Leadership Roundtable session for detailed insights from industry leaders about the essentiality of service transparency and forging a path there.
This was the opening point made by the panel in the TM Forum Digital Transformation World Series session ‘Service transparency: The next radical change in customer experience.’
The session kicked off with ServiceNow issuing three provocations about the nature of service transparency in the industry to set the themes of the discussion.
- Is service transparency the next big differentiator for CSPs?
- Can CSPs achieve transparency with a proactive service experience?
- Can service truly be assured?
Download the summary of this DTWS Digital Leadership Roundtable session for detailed insights from industry leaders about the essentiality of service transparency and forging a path there.
