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Carlos Duarte Marques, Head of Product Marketing at the analytics and consulting company, Mobileum, explains how aligning with TM Forum Open APIs has resulted in seamless interoperability with existing ecosystems and enables a more productized approach to risk management.
My Open API Story: Revenue assurance and fraud management
Carlos Duarte Marques, Head of Product Marketing at Mobileum, explains how aligning with TM Forum Open APIs has resulted in seamless interoperability with existing ecosystems and enables a more productized approach to risk management. Tell us about yourself and your job
As the head of product marketing at Mobileum, I’m responsible for developing the product message for internal and external stakeholders. As part of my role, I’m also responsible for looking for industry standards and relationships with analysts. I’ve been working in and following TM Forum projects where I’ve contributed to some of the standards that were developed on the revenue assurance and the business assurance group within TM Forum. Why do you believe in TM Forum’s Open API program? Aligning with TM Forum’s Open API standards has accelerated our deployment time, allowed us to follow a more productized approach to risk management, and brought a closer alignment to the Frameworx standard. What TM Forum Open APIs are most valuable to your company? Why did you choose to highlight those APIs? As the leading Revenue Assurance and Fraud Management vendor for the telecom industry, our solution is highly intensive in consuming data from different data sources. Only this way we can deliver prebuilt analytics that enhance our customers business. As part of Mobileum’s risk management platform data integration capabilities, we provide access to TM Forum’s Open APIs.
By aligning data ingestion with TM Forum Open APIs, interoperability with existing ecosystems becomes seamless and cost-effective for communication service providers (CSPs) and easier to achieve the RoI on the deployment of our products.
How do you use those APIs? To successfully monetize their connectivity capabilities, CSPs must match their offerings to the requirements of enterprises and vertical industry players. Beyond simple connectivity, they need to harmonize higher layer capabilities, such as network resource orchestration, analytics capabilities, and business and operations automation. At Mobileum, we can use the access to information to deliver the closed-loop assurance operators need to protect their services revenues during the processes of charging, service provisioning, and customer management. APIs such as customer bill management, prepay balance management, or service activation are examples of how we can integrate data faster to deliver risk insights and create their data pipelines for further exploration during case management and investigation. How have you benefited from using these APIs? Mobileum platform already provides APIs out-of-the-box, which are being leveraged by our customers. For instance our customers that use our risk management analytics on charging can leverage the Prepay Balance Management API to have consistent charging validations according with their subscriber base specific tariff plans and service usage. Where do you use it/them? (what locations /number of op-co’s or countries): Mobileum provides a hybrid integration model by providing different data alternative integration methods. The adoption of the TM Forum Open APIs is part of our current product improvement by adding it to our data integration catalog and has experienced great interest from our customers, specifically on the North American market. We have used the APIs as part of the AI Business Assurance Catalyst projects that we’ve participated in, we have translated this onto products that were the evolution of these Catalyst projects. Have you used them in conjunction with any other APIs? Yes. We provide it in conjunction with Mobileum’s platform API Designer wich provides a web-based interface for designing, documenting, and testing APIs.
