In the throes of upheaval: Telco CX set for a paradigm shift
Download this infographic from Analysys Mason to learn more about how communications service providers' customer experience is set for a significant paradigm shift.
05 Oct 2020
In the throes of upheaval: Telco CX set for a paradigm shift
Sponsored by: Oracle Communications
Over recent years the industry has seen leading global brands such as Amazon, Netflix and others successfully deliver personalized customer experiences, leaving behind both their competitors and other industry verticals. To date CSPs have been slow to act upon this, but the Coronavirus pandemic has been a catalyst accelerating their plans for digital transformation.
Download this infographic from Analysys Mason to learn more about how CSPs’ customer experience is set for a significant paradigm shift.
