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In Conversation: Embracing digitization to connect & engage with customers

Hear from Vicky Nisbet, Chair of Equality Board and Area Vice President, Comms & Media UK, Salesforce, and Lindsay Rodgers, Head of Digital, KCOM as they discuss how KCOM’s philosophy to ‘lead with the customer’ guides the decisions they make in their transformational journey.

20 Oct 2021
In Conversation: Embracing digitization to connect & engage with customers

In Conversation: Embracing digitization to connect & engage with customers



In this video, hear from Vicky Nisbet, Chair of Equality Board and Area Vice President, Comms & Media UK, Salesforce, and Lindsay Rodgers, Head of Digital, KCOM as they discuss how KCOM’s philosophy to ‘lead with the customer’ guides the decisions they make in their transformational journey. As customer preferences change, KCOM has prioritized creating frictionless omni-channel customer and partner experiences.

This conversation will cover:

  • How digital transformation is changing the way customers engage with service providers

  • Insight into KCOM’s strategy launching direct digital services to better engage with customers


Overview of KCOM’s digital transformation from hundreds of legacy systems to a new strategic system stack providing business and technical agility