How Vodafone improved network operations through cognitive intelligence and automation
Find out more about how the Vodafone Group, with the help of Celfocus, was able to achieve a tendentially zero-human effort resolution of network issues and improved customer experience within its network operations centers.
03 Mar 2021
How Vodafone improved network operations through cognitive intelligence and automation
Sponsored by: Celfocus
The Vodafone Group’s mission for its network operations centers (NOCs) is to monitor, control and ensure network availability across multiple geographies. To cope with a dynamic and unsteady environment, the company designed a long-term strategy for the transformation of its operations support systems (OSS), composed of three stages: 1. Operational centralization; 2. Tools standardization; 3. Process automation.
Celfocus supported stage three of Vodafone Group’s OSS transformation strategy, aimed at improving efficiency and reducing by 80% the effort of first-line support activities through cognitive intelligence and automation.
Download the case study now to find out how the Vodafone Group, with the help of Celfocus, was able to achieve a tendentially zero-human effort resolution of network issues and improved customer experience within its NOCs.
Celfocus supported stage three of Vodafone Group’s OSS transformation strategy, aimed at improving efficiency and reducing by 80% the effort of first-line support activities through cognitive intelligence and automation.
Download the case study now to find out how the Vodafone Group, with the help of Celfocus, was able to achieve a tendentially zero-human effort resolution of network issues and improved customer experience within its NOCs.
