Coming attraction: CEM in Frameworx!
Want to know something that will most likely be part of the spring 2015 release of Frameworx? Work has started on bringing a set of customer experience management processes and information to Frameworx. These new Frameworx components complement customer experience best practices developed as part of the customer-centricity program at the Forum. For a glimpse of what’s ahead, come to The Digital World’s Business Process Framework at 11:30am on December 9 in The Hub at Digital Disruption 2014 (San Jose, December 8-11).