Article | Beyond Connectivity, Customer experience management, Business Process Framework (eTOM), Open Digital Framework (ODF), Order Management, Internet of Things (IoT)

Coming attraction: CEM in Frameworx!

03 Dec 2014

Want to know something that will most likely be part of the spring 2015 release of Frameworx? Work has started on bringing a set of customer experience management processes and information to Frameworx. These new Frameworx components complement customer experience best practices developed as part of the customer-centricity program at the Forum. For a glimpse of what’s ahead, come to The Digital World’s Business Process Framework at 11:30am on December 9 in The Hub at Digital Disruption 2014 (San Jose, December 8-11).

The work represents collaboration between members of the Customer Experience Group project and the Frameworx projects. And, this is just part of what you will begin to see emerge in Frameworx thanks to collaboration within projects that are part this and our other strategic programs: Agile Business and IT and Open Digital. Get a sneak peek in this video:

You might also like:

Book: Frameworx: Mastering the digital world