BSS is broken – how did we get here?
“BSS is broken. It’s a business model that can’t carry on. Operators simply cannot afford expensive change requests (customization), and even vendors who charge a fortune for those requests realize that the situation has to change.” Senior VP at a global BSS supplier.Communications service providers’ (CSPs’) business support systems (BSS) have been under strain for a very long time. The fundamental issue is customization which accounts for a huge proportion of the cost, time to deploy and functionality. And the customization is ongoing, with systems requiring continual maintenance by expert engineers. Indeed, dissatisfaction with the outcomes of BSS transformation programs has resulted in the deterioration of the relationship between CSPs and their suppliers.
This is an excerpt from a recently published TM Forum report – Future BSS: Say goodbye to software customization.
Download it now or with commercial terms based on business outcomes delivered incrementally.
Our report, Future BSS: Say goodbye to software customization, closely examines the state of BSS today within CSP organizations and offers an in-depth look at an initiative within TM Forum to develop a reference implementation for a core commerce management system. Download it now for a deeper understanding of the issues at hand, as well as the potentially game-changing solutions.