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Hansen’s Scott Weir says CSPs must tie B/OSS modernization directly to revenue growth, arguing that composable, ODA-compliant modules and pre-integrated AI can accelerate service launches, reduce operational friction, and avoid costly “rip-and-replace” transformations.
Scott Weir, Hansen Technologies
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Betting on AI and composable BSS for growth
Scott Weir is President of Communications & Media at Hansen Technologies. In an interview with TM Forum, he outlines Hansen’s approach to helping operators modernize legacy systems, speed up service innovation, and translate technology investments into growth.
SW: It starts from a simple observation: modernization without monetization is just cost. Operators have been investing in B/OSS transformation for years, but too often the commercial return hasn’t kept pace. What we’re saying is that the two have to move together — and critically, the path has to work for your business, not a generic blueprint.
“On your terms” is the part that matters most to us. Some operators need to modernize incrementally, taking out the layers of their tech stack that are holding them back, without disrupting what’s working. Others need to move faster and go all-in on a unified BSS platform. We support both. The destination is the same: a digital foundation that lets you launch faster, operate leaner, and open up new revenue streams across B2C, B2B and wholesale. The route is yours to choose.
SW: It’s a very natural alignment, and honestly one we’ve been building towards together for years before the term became industry shorthand. The TM Forum’s composable IT mission is about moving away from monolithic, tightly coupled systems towards open, interoperable components that can be assembled and reassembled as business needs evolve. That’s precisely what Hansen’s composable B/OSS is designed to do.
Our modules — Catalog, CPQ, Order Management, Provisioning, Portfolio — are ODA-compliant, API-first, and built to integrate into an operator’s existing architecture rather than a full rip and replace. You take the components that deliver the most value first. You’re not locked in, and you’re not creating new debt. Every module you add strengthens the architecture rather than complicating it. That’s composable IT in practice, not just in principle.
We’re also proud to participate in TM Forum’s Spatial Web: Open Gateway to the Immersive Future – Phase II Catalyst with Hansen Catalog. It demonstrates how catalog-driven orchestration, partner-aware workflows, and TM Forum Open API conformance can simplify complex operations and provide CSPs with a governable, commercially viable path from innovation to monetization. Together with industry partners, we are helping shape the standards and capabilities that will power the future of the Spatial Web.
SW: Speed is only valuable if you’re moving in the right direction, and that’s where we focus. We’re helping operators get AI-ready in two ways. First, by cleaning up the foundational layer: fragmented data, siloed systems and manual processes are the biggest barriers to any meaningful AI deployment. Hansen Informatics unifies data across the stack, giving operators the clean, connected foundation their AI strategy actually needs.
Second, through Hansen Cortex, our AI infrastructure that brings agentic AI directly into BSS and OSS workflows. Not as a separate layer bolted on top, but embedded in the processes where it creates real operational and commercial value. Hansen Cortex is governed, explainable, and built on over 30 years of operator knowledge. We’re previewing it at DTW Ignite, and the reaction from operators who’ve seen it has been significant. The future, faster isn’t just a tagline for us, it’s what we’re already delivering.
SW: There’s no shortage of AI announcements in this industry right now. What’s rarer is AI that actually works inside the complexity of a real operator environment — one built across decades of M&A, running multiple vendors, serving millions of customers with zero tolerance for downtime.
That's where Hansen is genuinely different. We’re not a hyperscaler applying generic AI to telco. We’re a telco-specialist vendor with deep domain knowledge, long-standing customer relationships, and a product suite that's already embedded in some of the world’s largest operators.
Hansen Cortex is built on that foundation: agentic AI that understands telco workflows, that’s governed and explainable, and that operators can actually trust to make decisions at scale. When we talk about unlocking the value of AI, we mean tangible outcomes: faster offer launches, reduced order fallout, automated operations. That’s a different conversation from what most of the market is having.
SW: This is probably the question we hear most from CTOs, and it’s the right one to ask. The risk of transformation is real. These are mission-critical live systems, serving real customers, generating real revenue. You can’t take the stack offline and rebuild it.
Our answer is precision. With composable B/OSS, operators modernize the modules that deliver the highest impact first, without touching what’s working. ODA-compliant APIs mean every component integrates cleanly and doesn’t create new lock-in. And because we’ve been doing this for over 30 years with tier 1 operators, we bring implementation experience that de-risks delivery from day one.
For operators that want a faster path to full modernization, our unified digital BSS gives them a proven, cloud-native platform without the complexity of assembling it piece by piece. Either way, the business keeps running, and starts performing better with a more agile approach to market across B2C, B2B and wholesale business models. That’s the point.
