TM Forum’s first AI trend analysis report identified delivering a better customer experience as the biggest driver for implementing AI. At 48% , it was a full 11 percentage points higher than the next driver, reducing OpEx. In that report, we identified multiple use cases and examples across the gamut of functions and systems that go to deliver the customer experience.
In this webinar, we will dig deeper into the businesses cases, levels of success and where the benefits are being garnered. We will identify what is and isn’t working and quantify the impact AI can have.
We’ll also examine where AI still has more potential to help transform the customer experience by delivering greater accuracy and responsiveness and improving relevance.
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Dawn Bushaus began her career in technology journalism in 1989 at Telephony magazine, which means she’s been writing about networking for almost 30 years.
Catherine Haslam, Senior Analyst, TM Forum
Catherine Haslam is an analyst with 20 years’ experience in providing insight, analysis, and consulting services to decision-makers within CSPs.