Future BSS: CSPs building new customer-focused strategies

B2B has been a focus for many CSPs’ BSS transformation programs in recent years. But the lack of progress in building new product lines and revenue streams means that operators are proceeding with a degree of caution. At the same time, however, the commitment towards openness and composability is a trend that continues to build momentum and the ability to flex, scale and respond quickly to new market opportunities and threats is common to all future BSS strategies.

The emergence of Generative AI-enabled use cases in customer operations is also now impacting BSS strategies. To truly leverage the potential of GenAI, CSPs need to give their front-end systems and staff access to data that sits in different BSS siloes. Delivering fast, easy access to quality data will be crucially important for new GenAI enabled CRM systems.

This webinar will assess CSPs future BSS strategies and the key issues impacting the segment today.

• BSS strategies to support platform and marketplace business models.
• How CSPs and their BSS vendors are embedding AI/GenAI into future BSS functionalities and products.
• The transition to cloud-native and strategies for private and public cloud adoption.
• How CSPs are embracing BSS-light strategies for their new digital brands.
• How 5GSA deployment is impacting CSPs BSS strategies and deployments.